How to correct an Email Account that does not send/receive?

Correct an Email Account that does not send/receive


To correct a send/receive issue with your IncrediMail, you should first try and reconfigure your Email Account. Please use the following instructions to do so, and then try to send and receive.

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If you see an Error Message when sending or receiving, please also click here for more specific instructions.

If you don’t remember your Email account password please click here.

To reconfigure your Email Account in IncrediMail, please do the following:

  • In the IncrediMail main window, click the ‘Tools’menu (marked in red) and select ‘Email Accounts…’ (marked in blue).

correct an Email Account that does not send/receive

  • In the ‘Mail Accounts’ dialog that opens, click ‘Add’ (marked in red) to add a new email account.

correct an Email Account that does not send/receive

  • At this point, the ‘Account Wizard’dialog opens. You can configure your email account settings either automatically or manually.

If none of these works, please try configuring your Email Account in another Email Client to test your settings. For instructions on doing so, please click here.

Please Note: These instructions are for general Email Accounts. To configure your AOL, Gmail, Windows Live/Hotmail, or Yahoo! account, click one of the links below:

  • AOL
  • Gmail
  • Windows Live/Hotmail
  • Yahoo!

Need Support? Call 1-855-785-2511 Toll-Free

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